Balconette Web Purchase Money Back Guarantee

Here at Balcony Systems we believe in open and fair trading standards. We understand the potential pitfalls and concerns connected to purchasing custom products online.

After thousands of successful online customer feedbacks we have proudly introduced our money back guarantee policy to ensure you, the purchaser, have the confidence to purchase our products online without the slightest concern of having made an error or mistake in any way. 

Our money back guarantee:

We will refund 100% of any monies paid to us, no questions asked and without limitation subject to the two points below: 

• Your request for refund is within 30 days of the online purchase

• You have not signed an "Order Confirmation"

So as per the above if you have made an error, changed your mind or for whatever reason want to cancel, we guarantee to give you your money back!

When you purchase a glass balustrade, custom Juliet balcony or a curved patio door from our website you will enter your information and you will be required to pay a deposit online.

Following this we will contact you to go over the information provided and your exact requirements. With this information we will produce an “Order Confirmation” document which will contain all the specification/s and financial information of your order. We will send you this “Order Confirmation” to sign and return to us. Once the “Order Confirmation” is signed, this will constitute the contract between us.

Following your authorisation of the “Order Confirmation” your order will be forwarded to the technical department to be drawn up and issued to you to authorize manufacture drawings.

We trust that this guarantee will give you the confidence to enjoy the benefits of ordering online with us.

Balcony Systems Solutions Ltd, Unit 6 Systems House, Eastbourne Road, Blindley Heath, Lingfield, Surrey, RH7 6JP. Registration No: 6937600 VAT reg no: 975 6213 93